Privacy Policy
Rock Town Power Wash (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide through our website. This Privacy Policy explains how we collect, use, store, and share information when you visit our website or request our services for residential, commercial, or industrial properties.
By using the Rock Town Power Wash website, you agree to the terms of this Privacy Policy and if you do not agree with the terms, please refrain from using this website.
Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Email address
- Phone number
- Service address
- Company name (for commercial and industrial customers)
- Billing information (processed securely by third‑party payment processors)
- Any other information you submit through our “Request a Quote” form and our contact form
Automatically Collected Information
- IP address
- Browser type
- Device information
- Pages visited and time spent on our website
- Online referral sources
Service‑Related Information
- Property details relevant to providing services
- Photos or descriptions submitted for project estimates or documentation
- Information you communicate to us through our website, our social media or through other means
How We Use Your Information
We use the information we collect to:
- Respond to inquiries and provide service estimates
- Schedule and perform power washing services
- Communicate regarding appointments, invoices, or service updates
- Improve our website, services, and customer experience
- Comply with legal, regulatory, or insurance requirements
Sharing of Information
We do not sell your personal information. We may share information only as necessary with:
- Service providers (e.g., payment processors, scheduling software, hosting providers)
- Contractors or employees performing services on our behalf
- Legal or regulatory authorities when required by law
All third parties are required to safeguard your information and use it solely for authorized purposes.
Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics and similar technologies to:
- Improve website functionality
- Analyze website traffic
- Remember user preferences
You may disable cookies through your browser settings, though some features of the website may not function properly.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no online transmission or storage method is 100% secure.
SMS/Text Messaging Communications
If you choose to communicate with us via SMS/text message or opt in to receive text messages from Rock Town Power Wash, we may use text messaging to provide service‑related communications, including but not limited to:
- Appointment confirmations and reminders
- Service updates or scheduling changes
- Estimates, invoices, or payment notifications
- Customer service responses
Consent
By providing your mobile phone number and opting in, you consent to receive SMS/text messages from us. Message frequency may vary depending on your interactions and services requested. Consent to receive text messages is not a condition of purchase.
Opt‑Out
You may opt out of receiving SMS/text messages at any time by replying STOP to any message. After you opt out, you may receive a final confirmation message, and we will cease further SMS communications unless you opt in again.
Message & Data Rates
Standard message and data rates may apply depending on your mobile carrier and service plan. Rock Town Power Wash is not responsible for any charges incurred by your carrier.
Information Use and Sharing
SMS/text message communications may include personal information necessary to provide our services. We do not sell or share SMS opt‑in information with third parties for marketing purposes. Text messaging services may be supported by third‑party service providers who are contractually required to protect your information and use it only for delivering messaging services on our behalf.
Supported Carriers and Delivery
We are not responsible for delayed or undelivered messages due to carrier issues, network outages, or technical limitations.
Your Privacy Rights
Depending on your location, and under the Illinois Personal Information and Protection Act (PIPA), you have the right to:
- Access the personal information we hold about you
- Request corrections or deletion of your information
- Opt out of marketing communications
In accordance with PIPA, we are required to notify any customers if their data has been compromised.
To exercise your rights, contact us using the information below.
Data Retention
We retain personal information only as long as necessary to:
- Fulfill service obligations
- Comply with legal, tax, or insurance requirements
- Resolve disputes or enforce agreements
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Effective Date: April 6, 2026
Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
Rock Town Power Wash
Email: rocktownpowerwash@yahoo.com
Phone: (815) 329-8738